Video Briefs Help

To view Windows Media content, you must have Windows Media Player installed on your system

Frequently Asked Questions

If you are receiving an error when attempting to view audio/video content, this could be due to a number of issues:

We are no longer supporting Windows Media Player version 6.4 and earlier.  Unfortunately, Windows 95 and Windows NT do not support newer versions of Windows Media Player.  Try downloading one of the other formats (MP3, MPEG, Quicktime, etc.)

You are behind a firewall that does not allow Windows Media Player access.  This is generally the case if you are in a workplace environment.  Check with your network/systems administrator.

Your connection may be too slow.   We have tried to optimize media for 28.8K modem users, but in the case of a noisy line or old computers, it is possible that the connection simply isn't good enough.  Upgrading to a quality 56K modem could help. 

Try installing the latest Windows Media codecs.  You can download them here.  Simply run the executable file, and follow the prompts.

If all else fails, uninstalling and then reinstalling Windows Media Player may provide a solution.  You can download the latest version of Windows Media Player here.

You can also get support by sending an email with as much information as possible about the problem and your system, including the following info:

• Type of error
• The exact error message that appears (if there is one)
• Your operating system (Windows 98, Windows NT, MacOS 9.1, OS X, etc.)
• Your system configuration (processor type, speed, RAM, hard disk space, etc.)
• Your connection to the internet (28.8k modem, cable, xDSL, T1, etc.)
• If you are behind a firewall or not;  if you are trying to access the audio/video from an office environment, this is probably the case.

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